REPEAT PRESCRIPTIONS
In the interest of good medical care, the doctor will need to see you for a repeat prescription.

REFERRAL TO SPECIALISTS
To ensure the best management of your care, we like to discuss your condition before referring you to a specialist.  You may request a particular specialist of your choice.
Please note that we are not permitted by law to back-date specialist referrals, so please ensure that you have a current referral before you see the specialist.

MEDICAL CERTIFICATES
Medical certificates are legal documents. They are available only if you present for consultation with the doctor. We cannot issue Certificates without you actually seeing the doctor and we are not permitted to issue Certificates retrospectively.

TEST RESULTS
Test results are an important part of your medical care and may need explanation. To avoid any misunderstanding and to allow for discussion of abnormal results, please make an appointment to see the doctor.  Test results will only be given to the patient and not to other family members.

PRIVACY POLICY
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

REMINDER AND RECALL SYSTEM

Our practice provides our patients with preventative care and early case detection reminder letters. – e.g., Pap smears, annual health checks etc. You should remember to always contact the doctor or nurse to get results of any test that has been performed. Our practice has a recall system whereby if results need to be followed up you will be contacted to make an appointment.

COMPLAINTS AND SUGGESTION
If you have a problem, we would like to hear about it, as we take your concerns suggestions and complaints seriously. Please feel free to talk to Dr. Angus or our Practice Manager, Denise Angus.

THIS PRACTICE HAS A STRICT NO SMOKING POLICY